Shipping and returns, explained clearly.

Shipping

Creatina ships to destinations that are available for selection at checkout. Available shipping methods, estimated delivery times, and shipping charges are shown during checkout based on the destination and order details.

Orders are processed subject to product availability and carrier service. When tracking is available, tracking information is provided after the shipment is created. Carrier delivery dates are estimates and can be affected by weather, carrier delays, address issues, peak periods, or other events outside Creatina's control.

30-Day Returns

Creatina accepts eligible returns requested within 30 days of delivery.

Product condition

For non-defective returns, products must be unopened, unused, and in their original packaging. Because Creatina products are ingestible dietary supplements, opened or used products cannot be returned for change of mind.

Return method and shipping costs

Approved returns and exchanges are returned by mail. Creatina does not currently offer in-store or drop-off returns.

For approved change-of-mind returns, the customer is responsible for the return mailing label and return shipping cost. Creatina does not charge a restocking fee.

If an order arrives damaged, defective, or incorrect, contact us within 30 days of delivery. We may request photos or other information so we can resolve the issue. For approved damaged, defective, or incorrect orders, Creatina will cover the applicable return or replacement shipping cost and provide the appropriate return, replacement, or refund instructions.

Exchanges

Eligible unopened and unused products may be exchanged within 30 days of delivery, subject to product availability. Contact us before sending anything back so we can confirm eligibility and provide exchange instructions.

How to start a return or exchange

Contact Creatina through the Contact page or email info@creatina.com with your order number and the reason for the request. Do not mail a return until you have received return instructions from Creatina.

Refund processing time

After an approved return is received and inspected, Creatina processes the approved refund to the original payment method within 7 days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account after Creatina processes it.

This page is Creatina's current shipping, return, exchange, and refund policy for orders placed through Creatina.com.

Order questions

For questions about an order, shipping status, delivery, or a return, contact us through the Contact Creatina page.

Nothing in this policy limits any rights that apply under applicable law.